Return & Refund Policy

Agrisoko is a Kenyan agricultural marketplace operated by LeadAfrik Agricultural Solutions. This policy applies to orders you pay for through Agrisoko (via Paystack — card or M-Pesa), including marketplace orders and managed sourcing handled by our team.

Where Agrisoko simply connects a buyer and a seller who then transact directly (see section 8), the return arrangement is between those two parties, though we will help where we can.

Fresh produce and livestock are perishable, so we ask buyers to inspect goods on delivery before accepting or paying. Because of their nature, perishable items cannot be returned for a change of mind once accepted.

You are entitled to a replacement or refund if, on delivery, the produce is:

• materially damaged, spoiled, or not fit for its stated use;
• a different commodity, grade, or quantity than ordered; or
• not delivered at all.

Report the issue within 24 hours of delivery, with photos and your order details, so we can act while the evidence is fresh.

Non-perishable goods (such as fertiliser, seeds, tools, and equipment) may be returned within 7 days of delivery if they are unused, unopened, and in their original condition and packaging.

Some items cannot be returned once opened for safety or regulatory reasons, including:

• opened agro-chemicals, pesticides, or veterinary products;
• items sold as clearance or “final sale”; and
• custom or made-to-order goods.

Faulty, wrong, or not-as-described goods are always eligible for a replacement or refund regardless of the above.

Within the applicable window, contact us with:

• your order number (or the phone number used to order);
• what was wrong (damaged, wrong item, not delivered, faulty); and
• clear photos where the item is damaged or incorrect.

Email info@leadafrik.com or WhatsApp +254 114 547781. We review each request, may ask a few questions or arrange collection, and confirm the outcome in writing.

Approved refunds are made to your original payment method through Paystack (the card or M-Pesa number you paid with). Refunds are normally processed within 5–10 business days after we approve the request; the time for the money to reach you depends on your bank or mobile-money provider.

Where a replacement is preferred and available, we may offer that instead of a cash refund, with your agreement.

If the return is because of our or the seller's error (damaged, wrong, faulty, or not-as-described item), we cover the return transport and refund any delivery fee you paid.

For eligible change-of-mind returns of non-perishable goods (section 3), the buyer is responsible for return transport, and the original delivery fee is non-refundable.

Optional listing boost fees are non-refundable once the boost is activated, except where a boost is rejected or fails to activate within a reasonable period, in which case it is refunded in full. This mirrors our Terms of Service.

Many trades on Agrisoko are direct introductions — we connect a buyer and a seller who then agree price, delivery, and payment between themselves. For these, Agrisoko is not a party to the transaction and does not hold the payment, so returns and refunds are handled directly between the buyer and seller. We strongly encourage buyers to inspect goods before paying, and we will assist and, where appropriate, act against users who behave dishonestly.

For any return or refund request or question: